Are you really using all available technology to improve service to your members?
I just came across Trunk Club, a service offering style advice to male executives who don’t have style.
Trunk Club has made the leap from face to face advice to a complete online service using webcams.
I can’t imagine a service more demanding of a face to face, “high touch” approach than clothing advice but their model makes sense.
Could it work in finance?
Good webcams now cost less than $100. Why not try it out?