From 1 January 2012 suppliers of consumer goods and services must include standard wording in warranties against defects (More).
However until 30 September 2012, when considering the appropriate enforcement response to any contravention of the warranty against defects requirements that apply to stock in the supply chain manufactured and packaged prior to 1 November 2011, the ACL Regulators (ACCC and ASIC) will have regard to:
• whether there are serious practical difficulties in updating warranty documents—e.g. the warranty is in a tamper-proof package; and
• whether the supplier has taken all reasonable steps to otherwise convey the mandatory text and information required by the ACL to consumers—e.g. by placing a compliant sticker on the outside packaging, or by erecting prominent, clear, point-of-sale signs including the mandatory text and information at all cash registers in a prominent position.
If you have not updated your warranty documents you need to take immediate action.
