Quiz: Assess your corporate culture

Select the description that best describes your organisation's Risk and Compliance Department

Does your compliance plan include the following?

Does your organisation have a formal process for dealing with regulatory investigations and notices?

No, all regulators' letters go to the compliance officer
Yes, all regulators' statutory notices are directed to the CEO
Yes, if a regulator's officers come with a notice they must be shown to a private meeting room and not allowed to wait unattended in reception.

Does your organisation have a written values statement?

Has your Board determined your organisation's risk appetite?

Are you heavily reliant on IT for your business?

Yes, in order to reduce staff costs
Yes, but we regularly review software processes to reflect business and regulatory changes
Yes, but we outsource IT

Do you have a person responsible for fraud and corruption risk?

Yes, our internal auditor checks the cash float
Yes, we have an anti-bribery, corruption and AML/CTF policy which is managed by a specific person
No, but we only make facilitation payments where customs require it.

Are you a customer-focussed organisation?

How are complaints from customers handled?

Do you use mystery shoppers (or similar) to check on staff compliance with customer procedures?

Do you pay staff bonuses or commissions?

Does your Board get involved with the business outside the boardroom?

No, the Board only meets in the boardroom for monthly meetings .
Yes, it visits branches and other sites from time to time.
Yes, the board reviews employee surveys and meets staff other than the CEO when relevant. .

What is the tone of board meetings?

What is the company's attitude toward employee complaints about unethical conduct?

Employees do not make complaints as they are afraid of retribution
We have a virtual complaints and suggestion box where complaints can be made anonymously
Employees can make complaints to their supervisor or to a more senior manager if they wish

Are employees who deliver significant financial results exempt from the usual ethical rules?

No, we do not exempt any employee from rules regardless of their earnings ability
We need to balance their achievements with restrictions on them
Successful employees should be given full support

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Your Compliance Support Plan