The General Insurance Code Governance Committee has published its report on compliance with the General Insurance Code of Practice for the 2022–23 reporting year.
The Committee has identified the following top 5 Code breaches:
- We will tell you about the progress of your claim at least every 20 business days
- We will keep you informed about the progress of your complaint at least every 10 business days
- We comply with the Privacy Act 1988 and other requirements when we use your personal information
- Once we have all the relevant info, we will make a decision and tell you within 10 business days
- When we receive your complaint, we will acknowledge that we have received it.
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Author: David Jacobson
Principal, Bright Corporate Law
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About David Jacobson
The information contained in this article is not legal advice. It is not to be relied upon as a full statement of the law. You should seek professional advice for your specific needs and circumstances before acting or relying on any of the content.
