The Australian Financial Complaints Authority (AFCA) has released a new online tool (called Datacube) showing how insurers, banks, financial advisers, superannuation funds and other financial firms responded to consumer complaints made to AFCA.

Datacube includes information about the number of complaints received, how long it takes each member firm to resolve complaints and the number of times financial firms did not respond to a complaint. It also allows a comparison of financial firms side-by-side as well as a comparison of complaints by location and by product.

Datacube contains AFCA’s data about financial firms with more than four complaints between 1 November 2019 and 30 June 2019 and will be updated every six months.