The Financial Ombudsman Service Annual Review 2010-2011 highlights the areas it has received complaints about and systemic issues it has identified.

Complaints against FOS financial service provider members covered:

• Credit
• General insurance
• Investment
• Payment system
• Deposit taking
• Life insurance
• Financial difficulty
• Legal proceedings
• Natural disaster

Common problems included:

• Application of incorrect interest rate
• Cancellation of policies in error
• Error in credit listings
• The methodology and disclosure of break costs on fixed interest loans
• Errors in credit listings and inaccurate credit file enquiries
• Claim-handling processes and policy interpretation
• Policies for dealing with customers in financial difficulty
• Internet payment errors